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We're Here to Help
Questions about CerePods, your order, or want to partner with us? Reach out — we typically respond within a few hours.
Email Us
For orders, product questions, or general inquiries. We respond within a few hours during business days.
sales@cerepods.comMon-Fri · 9am-5pm CET
Live Chat
Chat with us in real time for quick questions about products, orders, or shipping.
Available in bottom-right cornerTypically responds in minutes
Wholesale & Partnerships
Interested in stocking CerePods or collaborating? We'd love to hear from you.
partnerships@cerepods.comSubject: Wholesale Inquiry
Send us a message
Fill out the form below and we'll get back to you as soon as possible.
Quick answers
Check if your question is answered here before reaching out.
What is your return policy?
We offer a 30-day return policy on all items. Products must be in original condition with tags attached.
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
Do you ship internationally?
US only currently. Free 2-day shipping on $50+. International: sales@cerepods.com.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.
Can I change my order after placing it?
Please contact us immediately if you need to make changes. We'll do our best to accommodate if the order hasn't shipped yet.